Evidence beats buzzwords in RFPs.
Questions to request
- Which WCAG version/level do you design and test against?
- Manual testing coverage beyond automated scans?
- Training for our editors to avoid regressions?
Contract hooks
Define acceptance criteria for critical templates and forms; include defect windows post-launch.
Ongoing ownership
Accessibility is maintained by content and plugins—plan for updates, not one-time audits.
Frequently asked questions
Is VPAT required?
Common for enterprise SaaS; SMEs may still request concise conformance summaries.
Offshore builds?
Specify NZ-relevant compliance context and English content QA.
Putting this into practice on your NZ website
This guide sits in our Accessibility & inclusive UX collection. The goal is practical advice you can act on without a computer science degree. Start with one change, measure whether enquiries or usability improve, then tackle the next item. Small businesses across Auckland, Wellington, Hamilton, Christchurch, and regional New Zealand face the same constraints: limited time, real customers, and a website that must earn its keep.
For Procurement: asking vendors for accessibility evidence, the highest-leverage move is usually to align your live site with what the guide recommends, then fix anything that blocks Google from crawling pages or stops visitors from contacting you. If your site runs on WordPress, many of these tasks are configuration and content work rather than custom development.
Document your starting point: note current enquiry volume, average page speed from PageSpeed Insights, and any errors showing in Google Search Console. Without a baseline, improvements are guesswork. Revisit the same metrics after 90 days—SEO and UX changes rarely produce overnight miracles, but sustained progress should be visible in leads and user behaviour.
Share this guide with whoever maintains your site—an employee, a contractor, or your hosting support desk—so terminology and priorities align. The FAQ section on our main site answers common project questions if you are weighing a rebuild versus incremental fixes.
When to involve a web partner
Some tasks—migrations, checkout changes, security incidents, or a full redesign—benefit from experienced help. If you are comparing providers, look for clear scoping, realistic timelines, and measurement tied to business outcomes rather than vanity metrics. Our team builds and maintains business websites nationwide; explore relevant services below or request a quote when you are ready.
A good partner will ask about your customers, geography, and capacity to publish content—not only colour preferences. Review our recent website projects for examples of brochure, WordPress, and ecommerce work across New Zealand.
Related NZDH services
More guides in this topic
- Keyboard navigation checks every SME site should pass
- Focus indicators: why invisible outlines hurt real users
- Form labels, errors, and screen reader basics (starter level)
- Colour contrast for text and icons: practical tips
- Image alt text that helps people (not keyword spam)
Browse the full Accessibility & inclusive UX guide hub or return to the guides home.
Explore on NZDH.co.nz
- All practical guides
- Website design services
- SEO services
- Recent website projects
- Frequently asked questions
Authoritative further reading
These independent resources complement this guide. Search engines and customers both reward accurate, helpful information—we link out where official documentation or regulators explain the topic better than a generic blog post could.