Frequently Asked Questions



Web design

  • What’s included in a typical small business website project?
    Usually discovery, structure (sitemap), design or template adaptation, mobile-friendly layout, contact forms, basic on-page SEO setup, and handover. Exact scope depends on your package.

  • How long does it take to build a website?
    Often a few weeks for a brochure-style site; larger or e-commerce sites take longer. Timeline depends on content readiness, revisions, and integrations.

  • Will my site work on phones and tablets?
    Yes—responsive design is standard so layouts adapt to different screen sizes.

  • Do I need to write all the text myself?
    You can supply copy, or work with a writer. Clear, honest content helps both visitors and search engines.

  • What’s the difference between a template and a custom design?
    Templates are faster and more cost-effective; custom design is built around your brand and requirements and usually costs more.

  • Can you redesign an existing website?
    Often yes—migration of content, URLs, and redirects need a plan so rankings and bookmarks aren’t broken.

  • What is SEO and is it included?
    SEO means making pages understandable and relevant to search engines. Basic technical/on-page setup is often included; ongoing content and link building may be separate.

  • Who owns the website when it’s finished?
    Typically you own the content and, after final payment, the delivered site—as agreed in your contract.


    • Hosting

  • What is web hosting?
    Hosting is rented server space so your site’s files are available on the internet 24/7.

  • Where is my site hosted?
    It depends on the provider—some use NZ-based or AU data centres; ask if data residency matters for you.

  • What’s the difference between shared hosting and VPS?
    Shared hosting splits a server with other sites (cost-effective). A VPS gives dedicated resources (often used for busier or more complex sites).

  • Do I get email with my hosting?
    Many plans include email or integration with Microsoft 365 / Google Workspace; confirm what’s included.

  • How do backups work?
    Good hosting includes regular backups; ask how often, retention, and how restores are done.

  • What about SSL / HTTPS?
    SSL encrypts traffic between visitors and your site. It’s expected for trust and SEO; most hosts provide certificates.

  • What happens if my site goes down?
    Reputable hosts monitor uptime and support channels. SLA and response times vary by plan.

  • Can I move my site to another host later?
    Yes, with a migration plan (files, database, DNS, email) to minimise downtime.